Pet's Bill of Rights

Small red and white poodle mix gazes enquiringly at camera

As a member of the Pet Care Services Association (formerly American Boarding Kennel Association), this pet care facility freely acknowledges and willingly accepts the serious responsibility involved in the care of your beloved pets. As a part of that responsibility, we maintain membership in PCSA and are committed to operate our facility in accordance with the PCSA code of ethical conduct. Implicit in that code are the following pledges:

Our Pledge to Your Pet

  1. We will care for all boarded pets with kindness and will place their welfare above all other business considerations.
  2. We will provide security and safety for all boarded pets by means of proper kennel design, good animal handling procedures, adequate separation between animals, and by keeping all pet boarding areas free of potential hazards.
  3. We will maintain a sanitary environment for all boarded pets.
  4. We will provide vigilant supervision of all boarded pets by competent, conscientious personnel and will respond appropriately to any sign of distress or emergency.
  5. We will provide individual water containers and clean water to each boarded pet.
  6. We will provide an adequate and proper diet to each boarded pet.
  7. We will seek veterinary assistance whenever appropriate, the choice of veterinarian to be governed by kennel policy, as explained during check-in.
  8. We will require proper immunizations for all boarders, as specified in our pre-entry procedures.
  9. We will administer owner-provided or veterinary-prescribed medication in accordance with instructions.
  10. We will take appropriate measures to control parasites within the kennel environment.
  11. We will maintain temperatures within healthful limits, and will take appropriate precautions to protect animals which have special temperature requirements.
  12. We will provide protection from the elements and from excessive exposure to the sun to all boarded pets.
  13. We will provide adequate ventilation to minimize possible exposure to harmful bacteria or viruses.
  14. We will provide comfortable levels of light in all boarding areas.
  15. We will provide individual sleeping areas, which are large enough to accommodate normal postural movements.
  16. We will provide adequate exercise opportunities in areas which are safe, clean and large enough for each boarded pet to exercise properly.

Our Pledge to You

  1. We will deal honestly, fairly, and respectfully with the public, and will put the welfare of our boarders and service to our customers above personal gain.
  2. We will honor our commitments to our customers, whether they are made in our advertising, or in person, and will avoid inaccurate or misleading claims about the care, which we provide.
  3. We will respect the confidential nature of our kennel/client relationship, and will not release client information to unauthorized individuals.
  4. We will strive to maintain and advance the professional competence of our staff by taking advantage of the educational opportunities available to us.
  5. We will endeavor to resolve any disputes which might arise in a fair, amicable and professional manner.

If at any time you should feel that we have not lived up to these commitments, we sincerely urge you to bring the matter to our attention.